Refund Policy

14-Day Money-Back Guarantee

We want you to be completely satisfied with Jobloyable. That's why we offer a 14-day money-back guarantee for all new subscriptions.

Eligibility Requirements

You Can Request a Refund If:

• This is your first time purchasing a Starter or Professional subscription.
• You request the refund within 14 days of your initial purchase date.
• Your account is in good standing (no Terms of Service violations).
• You contact us via the official refund request email.

Refunds Are NOT Available For:

• Renewal Charges: Only the first subscription qualifies for refund.
• Partial Months or Years: No pro-rated refunds for mid-cycle cancellations.
• Lifetime Plans After 14 Days: One-time purchases are final after the 14-day window.
• Free Trial:No refund needed (you're not charged during trial).
• Fraud or Abuse: We may deny refund requests connected to fraud, automated abuse, chargeback abuse, account sharing, or material Terms violations. Normal use of AI features during the refund window does not by itself make a first purchase ineligible.
• Account Suspension or Termination: No refunds for violations of our Terms.

EU and UK Consumer Right of Withdrawal

If you are a consumer residing in the European Union, European Economic Area, or United Kingdom, you have a statutory right to withdraw from a paid subscription within 14 days of the contract date without giving any reason, under EU Directive 2011/83/EU on consumer rights and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Our 14-day money-back guarantee described above implements this statutory right. To exercise the right of withdrawal, submit your request via our Support Page within 14 days of your purchase. We will refund all payments received from you, including any standard delivery charges, within 14 days of receiving your withdrawal notice, using the same means of payment you used for the original transaction.

Where you ask us to begin providing the digital service immediately within the withdrawal period, you acknowledge that, to the extent the service has already been substantially performed, the statutory withdrawal right may not apply to that already-performed portion. This does not limit your right to a full refund under the 14-day money-back guarantee above, which we honor regardless of usage during the window, subject only to the fraud and abuse exclusions in "Refunds Are NOT Available For". For consumer rights that apply across all Logentive Systems FZ L.L.C products, see our Master Refund Policy.

How to Request a Refund

No Reason Required: Refund requests within the 14-day period do not require an explanation. Feedback is welcome but not a condition for eligibility.

Refund Processing

Timeline

• Request Review: 3-5 business days.
• Approval Notification: Sent via email.
• Refund Processing: 5-10 business days from approval.
• Bank Processing: Additional 3-5 business days (varies by bank).

Payment Method

Refunds are issued to the original payment method used for the purchase:

• Credit or Debit Card: Refund appears as a credit on your statement.
• Digital Wallets: Credited to the same wallet (Apple Pay, Google Pay).
• Bank Transfer: Returned to the originating account.

Refunds are processed through our payment processor. For payment details and statement descriptors, see our Terms of Service (Section 5: Payment Terms).

Approved refunds may include applicable taxes only where required by law, supported by the payment provider, or allowed by applicable tax rules.

What Happens to Your Data?

After a refund, you retain access until the end of your billing period. For full details on data retention, deletion, and export options, see our Privacy Policy (Section 6: Data Retention) and Terms of Service (Section 9: Cancellation).

Subscription Cancellation vs. Refund

After the 14-Day Window:You can cancel anytime (Settings, then Billing, then Cancel Subscription), but you won't receive a refund. You'll retain access until the end of your paid period.

Chargebacks and Disputes

Please Contact Us First

If you're considering filing a chargeback with your bank, please contact us first. We're committed to resolving any billing issues fairly and promptly.

Chargeback Consequences

Fraudulent or abusive chargebacks may result in:

• Temporary suspension while the dispute is investigated.
• Permanent ban if the chargeback is fraudulent.
• Recovery of unpaid amounts and chargeback fees where permitted by law.
• Inability to use our Service in the future.

Special Circumstances

Billing Errors

If you were charged incorrectly (e.g., double-charged, charged after cancellation), contact us immediately. We'll investigate and issue a full refund if an error occurred, regardless of the 14-day window.

Service Disruption

If our Service experiences significant downtime (e.g., >72 consecutive hours), you may request a pro-rated refund for the affected period. Contact us to discuss compensation.

Exceptional Cases

While our standard policy limits refunds to 14 days, we evaluate each request on a case-by-case basis. If you have extenuating circumstances, please explain your situation when contacting us.

About This Policy and Contact Information

Jobloyable is operated by Logentive Systems FZ L.L.C. For company details, please visit our Corporate Information page. For general refund and consumer rights applicable across all Logentive Systems products, see our Master Refund Policy.

For refund requests or billing questions, please contact:

Changes to This Policy

We may update this Refund Policy from time to time. Changes will not affect refunds for purchases made before the change. The "Last Updated" date at the top indicates when changes were last made.

Material changes will be communicated via email to active subscribers.