Terms of Service

1. Acceptance of Terms

2. Description of Service

Jobloyable is a career platform that provides tools and features to help you with your job search, including but not limited to:

• Resume Builder: Create professional resumes with our guided builder.
• Resume Upload: Upload existing resumes for analysis and enhancement.
• Resume Templates: Access professional, ATS-optimized resume templates.
• Resume Export: Download resumes as professional PDFs.
• ATS Readiness Analysis: Assess your resume against common ATS patterns and hiring standards.
• "Am I Cooked" (Beta): Career risk assessment. Analyze how automation trends may affect your role.
• Email Assistant: Generate cover letters, thank you notes, follow-ups, and networking emails.
• Career Explorer (Beta): Discover career paths and generate transition roadmaps. Includes Career Roadmaps.
• Interview Prep (Beta): Interview practice with role-specific questions and feedback.

Some or all of the above features use artificial intelligence to analyze content and generate suggestions. All AI-generated results should be reviewed and verified by you before use.

We reserve the right to modify, update, or discontinue any feature for business, technical, or compliance reasons with reasonable advance notice. Features marked "Beta" or "Alpha" are functional but may be refined over time. They are provided without additional warranties beyond those in our Master Terms (Beta and Early Access section). Features marked as being phased out will be discontinued with advance notice per Section 15 (Changes to These Terms).

Feature availability and usage limits vary by subscription tier. See our Pricing Page for details on what's included in each plan.

3. Account Requirements

3.1 Account Creation

You must be 18 years of age or older to use this Service (see Master Terms for full age policy). To use our Service, you must:

• Provide accurate and complete registration information.
• Maintain and promptly update your account information.
• Maintain the security and confidentiality of your password.
• Notify us immediately of any unauthorized access to your account.
• Accept responsibility for all activities under your account.
• Not share your account credentials with any third party.

3.2 Geographic Restrictions

Jobloyable is currently available only in supported markets. You may not use the Service if you are located in, ordinarily resident in, or acting on behalf of a person or organization in a region where access is prohibited by applicable law, trade sanctions, export controls, or our provider restrictions.

We may restrict, suspend, or terminate access where required to meet legal, security, fraud-prevention, provider, payment, tax, localization, support, or business-readiness obligations. You must not use VPNs, proxies, false account information, or similar methods to bypass access restrictions.

4. Subscription Plans and Pricing

4.1 Free Trial

New users receive a 7-day free trialwith full access to their selected plan's features. The trial requires a valid payment method. You will be charged automatically when the trial expires unless you cancel before the trial period ends.

4.2 Paid Plans

4.3 Automatic Renewal

Important: All subscriptions (monthly and annual) automatically renew unless you cancel before the renewal date. You will be charged the then-current rate for your plan. You will receive a receipt via email after each renewal.

4.4 Price Changes

We may change our prices with 30 days' notice via email and through the Service. Price changes will not affect your current billing cycle but will apply to subsequent renewals. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

4.5 Promotional Pricing and Discounts

From time to time, we may offer promotional pricing, discount codes, vouchers, or special offers. These promotions are subject to the following terms:

• Limited Availability: Promotional offers may be limited in duration, quantity, or eligibility and may be modified or withdrawn at any time.
• Non-Transferable: Discount codes and vouchers are non-transferable and may not be resold or shared.
• Renewal Pricing: Unless explicitly stated, promotional rates apply only to the initial period. Renewals will be charged at the then-current standard rate.
• One Per Account: Unless otherwise specified, promotional offers are limited to one per account and cannot be combined with other offers.
• Expiration: Vouchers and credits may have expiration dates. Unused credits expire according to their terms and are non-refundable.
• No Cash Value: Promotional credits and vouchers have no cash value and cannot be redeemed for cash.

We reserve the right to revoke promotional pricing if we determine that the promotion was obtained through fraud, error, or violation of promotional terms.

5. Payment Terms

5.1 Payment Processing

• Payment Processor: All payments are processed securely throughStripe.
• Statement Descriptor: Charges will appear on your statement as JOBLOYABLE.
• Currency: All prices are in United States Dollars (USD).
• Payment Methods: We accept credit cards, debit cards, and other payment methods supported by Stripe.
• Tax Collection:Prices may exclude applicable taxes unless stated otherwise. Sales tax, VAT, GST, or similar taxes may be calculated and collected at checkout based on your billing details, location, product type, and payment provider settings. You are responsible for any taxes, duties, or charges that apply to your purchase, except for taxes on our income. We may use our payment provider's tax calculation tools to calculate, collect, report, or support tax compliance where configured.

5.2 Failed Payments

If a payment fails, your subscription may enter a past-due recovery state while our payment processor retries collection and you update your payment method. If payment is not recovered, premium access may be restricted, but we preserve your account data for up to 30 days before the subscription is expired.

5.3 No Refunds for Partial Periods

We do not provide refunds or credits for partial months or years of service. If you cancel mid-cycle, you retain access until the end of your paid period.

6. Refund Policy

We offer a 14-day money-back guarantee for first-time purchases of Starter and Professional plans. Refund requests must be made within 14 days of initial purchase via our Support Page.

For full details on eligibility, non-refundable items, processing timelines, and special circumstances, see our Refund Policy.

7. Fair Use Policy

Our "Unlimited" features (Professional and Lifetime plans) are designed for individual job seekers and are subject to fair use:

7.1 What is Fair Use?

We consider normal use to be:

• Creating and optimizing resumes for your own job search.
• Using AI features for resume enhancement, cover letters, and career guidance.
• Reasonable storage of resume versions for personal job search use.
• Typical job seeker activity (not automated or bulk operations).

7.2 What is Not Fair Use?

We reserve the right to limit or suspend accounts engaging in:

• Commercial use (resume writing services, recruiting agencies).
• Automated or scripted access (bots, scrapers).
• Usage that significantly exceeds reasonable individual use. Each feature has usage thresholds designed to accommodate active job seekers while preventing automated abuse.
• Account sharing with multiple users.
• Resale or redistribution of our Service.
• Processing resumes for other individuals as a business.

7.3 Enforcement

If your usage triggers our abuse detection system, you will see an "Unusual activity detected" notification. In most cases this is resolved automatically. For persistent cases, we will:

1. Contact you via email to discuss your usage.
2. Work with you to find a solution (adjusting usage patterns, implementing rate limits, etc.).
3. If unresolved, implement rate limiting or suspend the account.

Note: Normal job seekers will never hit these thresholds. This policy exists to prevent automated abuse and ensure service quality for all users.

8. Inactive Account Policy

We do not charge for services that are not actively used. Our inactive account policy includes:

8.1 Automatic Subscription Pause

If your eligible monthly subscription shows 90 consecutive days of inactivity, we automatically pause it at no charge. Annual and lifetime plans are exempt from this policy. "Inactivity" means:

• No logins to your account.
• No resume edits or uploads.
• No AI enhancement usage.
• No downloads or exports.

8.2 Advance Warnings

Before auto-pausing, we will send you email reminders:

• Day 60: Inactivity notice reminding you of your subscription status.
• Day 83: Final notice that your subscription will pause in 7 days.
• Day 90: Confirmation that your subscription has been paused.

8.3 What Happens When Paused?

• No Charges: You will not be billed while your subscription is paused.
• Data Safe: Your resumes and account data remain fully accessible.
• Easy Reactivation: One-click reactivation at your original price.
• No Penalties: No fees or price increases for reactivating.

8.4 Reactivation

To reactivate your subscription, log in and click "Resume Subscription." You will be charged the then-current rate for your plan starting from the reactivation date. If pricing has changed since your subscription was paused, the updated rate will apply.

8.5 Account Deletion After Extended Inactivity

If a paused account remains inactive for 18 months from its last recorded activity, we send a deletion notice to the account email address. You then have 30 days to sign back in and recover the account before permanent deletion begins.

9. Cancellation

9.1 How to Cancel

You may cancel your subscription at any time through your account settings:

1. Log in to your account.
2. Navigate to Settings, then Billing.
3. Click "Cancel Subscription".
4. Confirm your cancellation.

Cancellation is handled entirely through your account settings. No phone calls or support requests are required.

9.2 What Happens After Cancellation?

• You retain access until the end of your current billing period.
• No further charges will be made.
• You can continue using premium features until the period ends.
• After the period ends, your account access will be restricted.

For data retention periods after cancellation, see our Privacy Policy (Section 6: Data Retention).

9.3 Account Deletion

To permanently delete your account and all data:

1. Cancel your subscription (if active).
2. Navigate to Settings, then Profile.
3. Click "Delete Account".
4. Confirm deletion (30-day recovery window applies).

Important: Account deletion is permanent and cannot be undone after the 30-day recovery window. All resumes, profile data, and account content will be permanently deleted. Transaction records and consent records are retained as required by law (see our Privacy Policy for retention periods).

10. User Content and Ownership

10.1 Your Content Ownership

You retain all rights, title, and interest in your resume content. We do not claim ownership of any resumes, cover letters, or other content you upload or create using the Service.

10.2 License You Grant Us

By using the Service, you grant us a limited, non-exclusive, worldwide license to:

• Store and process your content through AI-powered enhancement features.
• Display your content within your account interface.
• Create backups for service reliability and disaster recovery.
• Process your content through third-party services as necessary to provide the Service (see our Privacy Policy for a full list of sub-processors).

This license ends when you delete your content or account.

10.3 AI-Generated Content

Content generated by AI-powered features (including but not limited to resume enhancements, ATS-readiness analysis, cover letters, career assessments, interview preparation, and career roadmaps) is provided to you as part of the Service. You are responsible for:

• Reviewing all AI-generated content before use.
• Ensuring accuracy and truthfulness of information.
• Making final editorial decisions about your resume.
• Verifying that content represents your actual experience and qualifications.

10.4 Data Privacy

We will never share, sell, or use your resume content for any purpose other than providing the Service to you. For details on how AI processes your data, which providers are used, and your control over AI features, see our Privacy Policy (Section 7: AI Processing).

11. Prohibited Uses and Content

11.1 Prohibited Activities

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws.
• Upload false, misleading, or fraudulent information.
• Impersonate any person or entity.
• Attempt to reverse engineer, hack, or compromise the Service.
• Share your account credentials with others.
• Use automated systems (bots, scrapers) to access the Service.
• Violate the intellectual property rights of others.
• Engage in any activity that disrupts or interferes with the Service.
• Use the Service to provide resume writing services to others commercially.

11.2 Prohibited Content

IMPORTANT: You agree NOT to upload, submit, or store any of the following types of sensitive or confidential information:

• Classified Information: Content marked as SECRET, TOP SECRET, CONFIDENTIAL, TS/SCI, NOFORN, FOUO, CUI, or any other classification markings.
• Protected Health Information (PHI): Patient names, medical record numbers, social security numbers, health insurance numbers, or other HIPAA-protected identifiers.
• Export-Controlled Data: ITAR or EAR-controlled technical specifications, defense articles, munitions data, or controlled technology.
• Attorney-Client Privileged Information: Confidential client details, settlement amounts, privileged communications, or work product.
• National Security Information: Intelligence data, security clearance access details beyond general statements.
• Sensitive Personal Information:Credit card numbers, passport numbers, driver's license numbers, or other sensitive identifiers not appropriate for public resumes.
• Third-Party Personal Data: Resumes, professional information, or personal data belonging to other individuals without their explicit consent.
• Malicious Content: Malware, phishing templates, social engineering scripts, or any content designed to harm, deceive, or exploit others.

11.3 Acceptable Content Examples

You may include general professional information such as:

• Job titles and general responsibilities.
• De-identified achievements with metrics ("Improved patient outcomes by 15%").
• General security clearance status ("Active Secret Clearance" without access codes).
• Public case names and general legal experience.
• General descriptions of defense or government projects without technical specifications.
• Skills, certifications, and professional qualifications.

11.4 Consequences of Violations

Violation of these terms may result in:

• Immediate account suspension or termination.
• Deletion of prohibited content.
• No refund of fees paid.
• Legal action if required by law or to protect our rights.
• Reporting to appropriate authorities (for classified or illegal content).

13. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, Logentive Systems FZ L.L.C disclaims all warranties, including but not limited to:

• We do not guarantee that use of the Service will result in employment or job interviews.
• We do not guarantee the accuracy, completeness, or reliability of AI-generated content.
• We do not guarantee that the Service will be uninterrupted, secure, or error-free.

AI Analysis: All resume analysis, ATS-readiness assessments, enhancement suggestions, and career assessments are based on common ATS patterns and hiring best practices. Our system may occasionally produce inaccurate results. Scores and suggestions are estimates that may vary by employer and ATS system. Always verify important details before submitting your resume.

No Professional Advice: The Service provides AI-powered career assistance but does not constitute professional career counseling, legal advice, or employment guarantees. We cannot guarantee specific hiring outcomes.

IN NO EVENT SHALL LOGENTIVE SYSTEMS FZ L.L.C'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS ($100 USD), WHICHEVER IS GREATER.

For full details on limitation of liability, indemnification, and warranty disclaimers, see our Master Terms of Use. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

14. Termination

14.1 Termination by You

You may terminate your account at any time by following the cancellation procedures in Section 9.

14.2 Termination by Us

We may suspend or terminate your account and access to the Service when needed to protect the Service, comply with legal or provider obligations, address fraud or abuse, or enforce these Terms, including:

• Breach of these Terms of Service.
• Violation of our Fair Use Policy.
• Fraudulent payment activity, chargeback abuse, or unresolved billing abuse.
• Extended periods of inactivity (per Section 8).
• Valid legal requests or regulatory obligations.
• Technical or security reasons.
• Discontinuation of the Service (with 30 days' notice).

14.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases.
• You will be provided 30 days to export your data.
• After 30 days, your data may be permanently deleted.
• All licenses granted to you under these Terms will terminate.
• Sections that by their nature should survive termination will survive (including payment obligations, liability limitations, and dispute resolution).

15. Changes to These Terms

We may modify these Terms at any time. When we make material changes, we will:

• Notify you via email at your registered email address.
• Display a prominent notice through the Service.
• Update the "Last Updated" date at the top of these Terms.
• Provide at least 30 days' notice before changes take effect.

For material changes, you will be required to explicitly review and accept the updated Terms before continuing to use the Service. Your acceptance of updated Terms is recorded with a timestamp for compliance purposes.

If you do not agree to the updated Terms, you may cancel your subscription and stop using the Service.

16. About This Service and Contact Information

Jobloyable is operated by Logentive Systems FZ L.L.C. For company details, please visit our Corporate Information page. General provisions that apply across Logentive Systems products are incorporated through the Master Terms of Use. The contact details below apply to legal and compliance inquiries about the Jobloyable service.